Refund Policy

Non-returnable items

We’re sorry, but we DO NOT ACCEPT returns of certain products, including:

– Any product that is returned more than 60 days after receipt.
– Any product that is not in its original condition, is damaged, or is missing parts.
– Any discount, clearance or sales product that Battle Ball Ltd has already stated non-returnable.
– In the event of dispute, Battle Ball Ltd’s decision shall be final and conclusive.

Return procedures

You can pack and send your return to us in just a few simple steps:

1. Go to our contact page and fill out the form on the right. In the first line, please write “CXT RETURN”
2. Provide us with your Order Number. Indicate returned products and the reason for your return
3. Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.
4. You will be given the address of a warehouse for returned items to be mailed to. This will differ depending on your location.
5. All return shipping fee must be prepaid. We cannot accept COD returns.

Refund policy

Please note that before providing a refund for any returned product we will first verify its condition. All Non-returnable items will neither receive refund nor return to you.

We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.

Undeliverable orders

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee.

We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged US$6/ US$15/ US$18 or US$25 for resend shipping fee depending on your location.

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Battle Ball Ltd may deliver notices to you by means of electronic mail, a general notice on our website ( or by post. You may give notice to Battle Ball Ltd at any time by means of electronic mail to or by post to the following address: Battle Ball Ltd, RM1703 Fook Yup Building, 53-57 Kwai Fung Crescent, Kwai Chung, Hong Kong.

Modification of Terms

These Terms of Use (including the order terms contained in the Help page) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place an order.